the paperwork isn't complete. Why would it be complete?
Still do to: resend some profiles to NLA (they didn't arrive - plan is to get them printed locally rather than ship them) and a small pair of agreements for them (which we knew weren't there but hadn't got round to). Renew for OHP (head-desk-repeat) our criminal record checks and probably our medical reports. And (head-desk-multiple times because this one they could have told us without seeing the dates on the paperwork because they have seen UK home studies before, get our referees to write exactly the same thing they wrote on our referee forms only in a referee letter.
My head hurts now.